Terms of sale and accounts

Your account

An account is an email address you can receive mail at, and it's the same account in every Magnetic Labs game. Keep that inbox to yourself: a sign-in link works for whoever opens it, though one opened in a different browser from the one that asked for it asks before signing in. You can sign out everywhere, or delete the account, at any time from your account page. Playing never needs an account; buying does.

What you can buy

• Plans are subscriptions, monthly or yearly. They renew until you cancel. Cancel any time from Manage billing on your account page; the plan stays on until the end of the period you've paid for.
• Items and bundles are one-off purchases: a campaign, a forces pack, a cosmetic. They're yours for as long as the game runs. A bundle that says it includes future packs covers packs added later, without paying again.
• Tips are voluntary and buy nothing beyond a badge, where a game has one.

Nothing sold here decides who wins a match between players, and nothing is random: you know what you're getting before you pay. Purchases have no cash value and can't be transferred to another account.

Prices are in each game's currency (Australian dollars for The Cabal, US dollars for Driller and MLG Test) and are what you pay: nothing is added at checkout. Web payments are handled by Stripe on its own checkout page. In iOS and Android apps you buy through Apple or Google, and their terms also apply; manage or cancel those in the store you bought them in.

Codes

A discount code takes money off at checkout, on the terms that come with it, and can't be added to a payment afterwards. A redeem code from a giveaway, a playtest or a stream unlocks an item, or a plan for some days, with no payment. Codes are one per account unless they say otherwise, have no cash value and can't be swapped for money. We can switch off a code that's leaked or misused.

Refunds

Something wrong? We always put it right. If something you bought doesn't work as described, or never reached your account, we'll fix it, replace it or refund it, as consumer law requires. Tell support or email support@magneticlabs.games. We refund faults by hand, and they never use up the refunds you can make yourself.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. That includes digital items, unlocks and plans. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item fixed or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms limits those rights, or your rights under the consumer law where you live.

Changing your mind. We don't refund a purchase just because you've changed your mind, except through the two refunds a year you can make yourself, below.

Two refunds a year, yourself

Every account can refund up to 2 purchases in any 12 months, across every Magnetic Labs game, from your account page, with no reason needed. Each one:

• must be made within 30 days of the payment;
• covers a one-off card purchase on this site (an item, a bundle, a pack or an unlock), even if you've used it. It comes off your account straight away, in every game;
• or covers the first payment of a plan. That refunds it and ends the plan straight away;
• frees up again 12 months after you used it. Your account page shows how many you have left, and when the next one frees up.

The two go with your inbox, not just the account: other spellings of the same address (with a +tag, or a Gmail address with or without dots) share them, and deleting the account and signing up again doesn't give them back.

To keep them safe, refunding asks you to have signed in on that browser in the last 7 days. They don't cover:

• tips;
• plan renewals after the first payment (see plans, below);
• App Store and Google Play purchases (Apple and Google handle those);
• gifts from us, redeem codes and anything that was free;
• payments already refunded, or disputed with your bank.

None of that changes faults: those are always put right, as above.

Plans

Cancel any time from Manage billing on your account page. The plan stays on until the end of the period you've paid for and isn't charged again. Renewals aren't refunded, in full or in part, unless something's wrong with the plan.

App Store and Google Play

Apple and Google run refunds for purchases made in their stores, so ask them: Apple at reportaproblem.apple.com, Google from your Google Play order history. A refund they give takes the purchase off your account.

What a refund takes back

A full refund takes back what that payment bought, in every game: a refunded item or bundle comes off your account, a refunded plan payment ends the plan straight away, and anything that payment earned as a bonus goes too. A game that checks ownership offline notices at its next check-in, within 90 days at most.

If you're in the EU or the UK

You'd normally have 14 days to cancel an online purchase. Digital items are delivered as soon as you pay, so at checkout you tick that you want it now and understand you lose that 14-day right once it's delivered (for a tip, once it's paid). We don't take a payment without that tick, and we email you a confirmation that records it. For a plan it's about the 14-day right only: you can still cancel renewals any time. If a purchase ever went through without the tick, the 14-day right stays yours, and the confirmation says so. Your two refunds a year and the guarantees above apply either way.

Questions about a refund

Ask support, or email support@magneticlabs.games from the address on your account.

Chargebacks

If you dispute a payment with your bank, what it paid for comes off your account while the dispute is open. It's given back if the dispute is settled in our favour, and stays off if it isn't. Asking us first is quicker for everyone.

If a game closes

If a game ever shuts down, its plans stop billing first, and anything paid for a period we can't provide is refunded.

No warranty

The service is provided as-is. We don't promise it will always be available or free of bugs. As far as the law allows, we aren't liable for any loss arising from using it, beyond refunding what you paid. This doesn't limit the consumer guarantees under Refunds.

Contact

Magnetic Labs Inc, 1930 Village Center Circle #3-6537, Las Vegas, NV 89134, United States. Purchases and refunds: support@magneticlabs.games. Your data: privacy@magneticlabs.games.